SOLUTION
WhatsApp AI for ecommerce
Order-status questions and stock queries are repetitive but urgent customers expect a fast answer. WhatsApp AI Assistant handles the common ones automatically, and lets you schedule personalized offers to segments without a separate bulk-messaging tool.
The workflow
- 1Auto-reply to order status and stock questions
- 2Schedule a personalized offer batch to a customer segment
- 3Flag complaints or refund requests for a human
- 4Follow up on carts or inquiries that went cold
Example: "Send this restock alert to everyone who asked about size M, personalized with their name."
Who It's For
- Ecommerce stores
- Online retailers
- Businesses receiving customer questions through WhatsApp
- Teams handling order and stock inquiries
Key Benefits
- Handle common order and stock questions
- Send personalized offers
- Flag complaints and refund requests for human attention
- Follow up on inactive carts and inquiries
Use Cases
- Answer restock questions
- Respond to product availability questions
- Provide order-status information
- Follow up with customers who stopped responding
Example Prompts
"Send this restock alert to everyone who asked about size M, personalized with their name."
"Show me customers who asked about an out-of-stock product."
"Follow up with customers who stopped responding."
Frequently Asked Questions
Can WhatsApp AI Assistant answer order questions?
Yes. Common order-status questions can be handled through automated workflows.