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Terms of Service

Operator: Codegrin Technologies · Product: WhatsApp AI Assistant · Last updated: September 8, 2026

Draft status: These Terms reflect the Service's current technical functionality. Commercial terms, governing law, jurisdiction, liability limits, age requirements, and the final acceptance process require business and legal confirmation before these Terms are treated as final.

1. Agreement

These Terms govern access to and use of WhatsApp AI Assistant, including its website, authenticated workspace, APIs, MCP tools, and related services (the Service). By using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you are authorized to act for that organization.

WhatsApp AI Assistant is an independent service operated by Codegrin Technologies. It is not affiliated with, sponsored by, endorsed by, or operated by WhatsApp LLC or Meta Platforms, Inc.

2. Current Service

Depending on the user's plan and configuration, the Service may allow users to:

  • connect an authorized WhatsApp account using linked-device functionality;
  • view conversations and message history recorded by the Service;
  • check whether a telephone number is registered on WhatsApp;
  • send text, supported media, documents, audio, video, and polls;
  • create and manage reusable message templates;
  • import recipient telephone numbers and run sequential bulk-message campaigns;
  • configure an AI-generated auto-reply for an individual conversation;
  • view plan allowances, usage, campaign status, and payment history; and
  • authorize compatible AI clients to use available WhatsApp tools through OAuth and MCP.

The Service does not currently provide future-date message scheduling, recurring campaigns, automated follow-up sequences, prospect research, general AI summarization, or configurable inbound rules other than per-conversation AI auto-reply.

Features and limits may vary by plan, may depend on configured third-party services, and may change over time.

3. Accounts, Authorization & Connected Services

You are responsible for maintaining the security of your account, devices, credentials, and connected services. You must connect only a WhatsApp account that you own or are authorized to use.

Do not share passwords, one-time codes, pairing codes, QR codes, API credentials, access tokens, refresh tokens, or other authentication material. Notify support@whatsappaiassistant.com if you suspect unauthorized access, and use WhatsApp's linked-device controls to unlink an affected session when appropriate.

Signing out of the Service does not by itself unlink a connected WhatsApp device. Removing a WhatsApp session is not the same as deleting the complete user account or all associated records.

4. Messaging Responsibilities

You control the recipients, content, timing, and purpose of messages sent through your account. You are responsible for:

  • having an appropriate lawful basis, permission, or consent to contact each recipient;
  • complying with applicable privacy, telecommunications, advertising, consumer-protection, anti-spam, and marketing laws;
  • complying with WhatsApp's terms and policies;
  • keeping recipient information accurate and appropriately protected;
  • honoring opt-out and do-not-contact requests; and
  • reviewing templates, recipient lists, and campaign details before starting a send.

Bulk campaigns begin processing after confirmation and the current application does not provide a cancellation control. Plan limits, pacing, validation, or technical checks do not establish that a message is lawful, appropriate, wanted, or deliverable.

Using bulk or automated messaging may cause WhatsApp to restrict, suspend, or permanently terminate a connected account, particularly where messages are unsolicited, recipients report or block the sender, or use violates WhatsApp's terms or policies. You accept responsibility for how you use bulk-messaging features and for the recipients you select. Codegrin Technologies does not control WhatsApp's enforcement decisions, cannot guarantee that an account will remain available, and may be unable to reverse a restriction, suspension, or termination. To the extent permitted by applicable law, Codegrin Technologies is not responsible for losses resulting from enforcement action taken by WhatsApp because of your messaging activity or violation of third-party terms.

The Service does not provide protection against spam reports, recipient blocking, reduced message delivery, or WhatsApp enforcement. Recipient validation, sending delays, plan limits, and other technical controls may affect how campaigns are processed, but they do not prevent a recipient from reporting a message and do not make unsolicited messaging safe or compliant. To reduce risk, contact only appropriately authorized recipients, identify the sender and purpose clearly, keep messages relevant, avoid excessive frequency, and promptly honor opt-out requests.

5. AI Auto-Replies

Eligible accounts may enable an AI-generated auto-reply for an individual conversation. When enabled, the Service sends the configured instructions and a limited set of recent conversation messages to OpenAI, receives generated text, and attempts to send it automatically.

AI output may be inaccurate, incomplete, outdated, inappropriate, or inconsistent. Auto-replies are not individually previewed before they are sent. You are responsible for configuring the feature, monitoring its output, and disabling it when human review is required. Do not rely on AI output as professional legal, medical, financial, accounting, or other regulated advice.

6. Plans & Payments

The Service applies plan-based limits to messaging, WhatsApp connections, templates, bulk campaigns, media, and AI auto-reply usage. Displayed availability may depend on account configuration.

Where online payment is configured, Razorpay processes checkout and the Service activates the selected paid plan after successful payment verification. The application records payment and plan information but does not currently provide self-service cancellation, downgrade, refund, invoice-request, payment-method management, or recurring-renewal controls.

Prices, taxes, plan periods, renewal treatment, cancellations, refunds, invoices, and payment-dispute procedures are subject to the terms shown at purchase and the Billing Policy. Any unconfirmed item on that page requires business or legal confirmation.

7. Third-Party Services

The Service depends on third-party services that may include WhatsApp, OpenAI, Razorpay, hosting providers, and remote media hosts selected by users. Their terms, privacy practices, availability, and technical restrictions apply independently.

Third-party changes, outages, account restrictions, or enforcement actions may limit or interrupt the Service. Codegrin Technologies does not control those services or guarantee their continued compatibility. See Third-Party Services.

WhatsApp may independently limit message delivery or restrict, suspend, or terminate an account. Such action may occur without advance notice and may affect access to the Service. Codegrin Technologies does not make decisions for WhatsApp and cannot guarantee restoration of a restricted or terminated account.

8. Acceptable Use

You must not use the Service to:

  • send unlawful, deceptive, abusive, threatening, harassing, or unsolicited messages;
  • commit fraud, phishing, impersonation, or malware distribution;
  • contact a person after a valid opt-out;
  • collect, upload, disclose, or use personal information without appropriate authorization;
  • violate intellectual-property, privacy, publicity, or other rights;
  • circumvent platform restrictions, rate limits, authentication, security controls, or messaging safeguards;
  • probe or disrupt the Service or another user's account without written authorization; or
  • violate applicable law or third-party platform terms.

Additional restrictions appear in the Acceptable Use Policy.

9. Suspension & Changes

We may restrict or suspend access where reasonably necessary to address suspected abuse, security incidents, legal obligations, payment or plan issues, third-party restrictions, or violations of these Terms. The implementation permits administrators to disable user access and disconnect sessions.

We may modify, replace, or discontinue Service functionality. Where legally required, material changes to these Terms will be communicated through an appropriate channel.

10. Availability & Disclaimers

The Service is provided on an as available basis to the extent permitted by applicable law. Internet access, connected devices, third-party services, recipient settings, account status, and other factors may affect operation.

We do not guarantee uninterrupted availability, message delivery, AI accuracy, campaign completion, compatibility with third-party services, recipient responses, leads, sales, revenue, or any particular business outcome. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

11. Intellectual Property

The Service, website, software, documentation, and original branding are owned by Codegrin Technologies or the applicable licensors. Users retain the rights they hold in content they provide, subject to the permissions necessary for the Service and its providers to process that content to deliver requested functionality.

You are responsible for ensuring that you have the rights needed to upload, process, or send content through the Service.

12. Privacy

Our Privacy Policy describes the information processed through the Service. You are independently responsible for providing any notices and obtaining any permissions required when you process another person's information.

13. Liability

To the maximum extent permitted by applicable law, Codegrin Technologies will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to use of the Service.

REQUIRES BUSINESS/LEGAL CONFIRMATION: Any monetary liability cap, exclusions applicable to paid plans, indemnity terms, mandatory consumer-law wording, and exceptions to limitation provisions.

14. Contact

For general support questions, contact support@whatsappaiassistant.com.