Billing, Cancellation & Refund Policy

Operator: Codegrin Technologies · Product: WhatsApp AI Assistant · Last updated: September 8, 2026

Plans and Pricing

Available plans, prices, currency, billing interval, included features, and usage limits are displayed on the Pricing page or during checkout. Review these details before completing a purchase.

Plan limits may include message usage, connected WhatsApp accounts, templates, bulk campaigns, campaign recipients, media features, and AI auto-reply usage. Unused allowances do not roll over unless expressly stated at purchase.

Payments

When online payment is available, checkout is processed by Razorpay. WhatsApp AI Assistant creates and verifies the payment and activates the selected plan after successful verification. Razorpay's terms and privacy practices also apply to its payment processing.

The Service records payment identifiers, amount, currency, status, timestamps, and related plan information. Complete payment-card numbers are entered through Razorpay Checkout and are not intentionally stored by WhatsApp AI Assistant.

Plan Period and Renewal

A successful payment provides access to the selected plan for the period displayed at checkout. The current checkout implementation does not automatically charge a saved payment method for recurring renewal. Continued paid access after the current period may require another purchase unless a different renewal arrangement is expressly disclosed and accepted at checkout.

The workspace displays the current plan, applicable usage, the end of the active plan period, and recorded payment history.

Cancellation and Plan Changes

The current application does not provide self-service cancellation, downgrade, payment-method management, or invoice-request controls. Because the present checkout does not automatically renew a plan, there is no future automatic charge to cancel unless an alternative recurring arrangement was expressly presented and accepted.

For billing assistance or a plan-change request, contact support@whatsappaiassistant.com. A request does not retroactively cancel a completed payment or guarantee a refund.

Refund Requests

Refunds are not automatic. To request review of a duplicate charge, incorrect charge, payment-verification problem, or other billing issue, email support@whatsappaiassistant.com with the account email, payment or order identifier, payment date, and a description of the issue. Do not send complete card details, passwords, one-time codes, or account tokens.

Refund eligibility is assessed based on the circumstances, the terms displayed at purchase, usage of the Service, payment-provider rules, and applicable law. Nothing in this policy limits any refund or consumer right that cannot legally be excluded.

Failed or Pending Payments

A failed, cancelled, abandoned, or unverified payment may not activate a paid plan. If money appears to have been deducted but the plan was not activated, first allow the payment provider or bank to update the transaction status, then contact support with the relevant payment or order identifier.

Account Suspension

Suspension or restriction resulting from misuse, a violation of the Terms, or enforcement by WhatsApp does not automatically entitle the user to a refund. Any non-excludable rights under applicable law continue to apply.

Contact

Billing questions may be sent to support@whatsappaiassistant.com. No guaranteed support response time is offered unless separately agreed in writing.