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Customer Support

Need help with WhatsApp AI Assistant? We're here for you. Whether you're setting up your first connection, running into a technical issue, exploring a new feature, managing billing, or just have a general question about your account, our support team is ready to help you get the most out of the Service.

Email support: ⚠️ [TODO support@whatsappaiassistant.com]
Response time: We typically reply within 24 hours on business days.

Before you reach out, check our Docs — many setup, connection, and configuration questions are already answered there in detail, and it's often the fastest way to get unblocked without waiting on a reply.

How to Reach Us

Common Topics We Help With

Setup & Connection

  • Connecting your existing WhatsApp number to the Service
  • Troubleshooting a failed, dropped, or unstable WhatsApp connection
  • Connecting the Service to ChatGPT, Claude, or Cursor via MCP
  • Reconnecting after a device change or number update

Messaging & Automation

  • Setting up, editing, or cancelling scheduled messages
  • Understanding follow-up automation and reply-based conditions
  • Personalizing outreach messages for different recipients
  • Setting cooldowns or rules for inbound automation

Billing & Account

  • Understanding or managing your billing and subscription
  • Upgrading, downgrading, or cancelling your plan
  • Requesting an invoice or billing history
  • Updating payment information

Data & Privacy

  • Questions about how your data is stored, used, or deleted
  • Requesting data deletion or export
  • Understanding what happens to data after account cancellation

Technical Issues

  • Reporting a bug, error, or unexpected behavior
  • Messages not sending or arriving as expected
  • AI-generated content that seems inaccurate or off-topic

If your question isn't listed here, email us anyway — we'll route it to the right person on our team.

Before You Contact Us

To help us resolve your issue faster, when possible please include:

  • The email address or account associated with your issue
  • A short description of what you expected to happen vs. what actually happened
  • Any error message you saw, if applicable
  • Screenshots, if the issue is visual or hard to describe in words
  • The approximate date and time the issue occurred

This helps our team diagnose the issue on the first reply instead of going back and forth over email.

Urgent Issues

For urgent account or security issues — such as suspected unauthorized access to your account, a data concern, or a potential security vulnerability — please mark your email subject line as "Urgent" so our team can prioritize it accordingly and respond as quickly as possible.

Response Expectations

We aim to respond to all support emails within 24 hours on business days. Straightforward questions are often answered on the first reply. Complex technical issues may take a little longer to fully investigate and resolve, but we'll keep you updated on progress throughout rather than leaving you waiting without any update.

Self-Service Resources

Many common questions can be resolved faster without waiting for an email reply:

  • Our Docs cover setup, connection, and feature walkthroughs step by step
  • Our Blog covers best practices for outreach, follow-ups, and staying compliant with WhatsApp's policies
  • Our Compare page explains how features differ from other WhatsApp automation tools

Still Have Questions?

If you don't find what you're looking for here, in our docs, or in our FAQ section, our support team is just an email away and happy to help directly. We'd rather answer one extra question than have you stuck.

This page is drafted content, not final legal advice have counsel review before it goes live for real signups, and replace every ⚠️ flagged item above with a confirmed value.